Terms & Conditions

2.1. Age and Capacity. To use the Service, you must be at least 18 years old and possess the legal capacity to enter into this agreement under the laws of your jurisdiction.

2.2. Business Use. If you are using the Service on behalf of an organisation, company, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. In such cases, "you" and "your" will refer to that entity.

2.3. Account Security. You are responsible for:

• a) Providing accurate, current, and complete information during account registration
• b) Maintaining and updating your account information
• c) Maintaining the confidentiality and security of your account credentials
• d) All activities that occur under your account, whether authorised by you or not
• e) Notifying us immediately of any unauthorised use of your account

2.4. One Account Per User. You may only create and maintain one account. Multiple accounts by the same person or entity are prohibited.

3.1. License Grant. Subject to your compliance with these Terms and payment of any applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.

3.2. Service Evolution. We are constantly developing and improving our Service. We may add, modify, or remove functionalities or features, and we may suspend or discontinue part or all of the Service. We will provide reasonable advance notice of any material changes that significantly affect your use of the Service, where practicable.

3.3. Beta Features. We may offer beta, experimental, or preview features. These features are provided "as is" and may not work correctly or be available at all times. We may discontinue beta features at any time without notice.

3.4. System Requirements. You are responsible for ensuring your devices and internet connection meet the minimum system requirements to access and use the Service.

4.1. Subscription Plans and Fees. The Service is provided on a subscription basis with different plan options. You agree to pay all applicable Fees for the Subscription plan you select. All Fees are quoted in British Pounds Sterling (GBP) unless otherwise specified, include applicable VAT where required, and are non-refundable except as expressly stated herein or required by applicable law.

4.2. Payment Processing. We use third-party payment processors (including Stripe) to handle billing and payment collection. By providing payment information, you authorise us to charge the applicable Fees to your chosen payment method. The processing of payments is subject to the terms, conditions, and privacy policies of the payment processor in addition to these Terms.

4.3. Automatic Renewal. To ensure uninterrupted service, your Subscription will automatically renew for successive periods equal in length to the original subscription term unless you cancel your Subscription before the end of the current billing period. You authorise us to collect the then-applicable renewal Fees using any payment method we have on record for you.

4.4. Failed Payments. If a payment fails, we will attempt to collect payment using updated payment information if available. If payment remains unsuccessful after reasonable attempts, we may suspend or terminate your access to the Service until payment is resolved.

4.5. Price Changes. We reserve the right to change our Subscription Fees at any time. We will provide you with at least thirty (30) days' advance notice of any fee increases before they take effect. Price increases will not affect your current billing period and will only apply upon renewal. Your continued use of the Service after a price change constitutes your agreement to pay the modified Fees.

4.6. Service Availability. While we strive to maintain high service availability and reliability, we do not guarantee uninterrupted or error-free access to the Service. Planned maintenance will be scheduled during off-peak hours where possible, and we will provide advance notice of at least 24 hours for scheduled maintenance that may affect service availability.

4.7. Free Trials and Promotional Offers. We may offer free trial periods or promotional pricing for new Users. During a free trial, you may cancel at any time without charge. Upon expiry of a free trial or promotional period, your Subscription will automatically commence at the standard rate unless cancelled. Promotional offers may be subject to additional terms and conditions.

4.8. Refund Policy. All Fees are non-refundable except where required by applicable consumer protection laws. If you cancel your Subscription, you will continue to have access to the Service until the end of your current billing period, but no refund will be provided for unused time.

4.9. VAT and Taxes. All prices include Value Added Tax (VAT) where applicable. You are responsible for any other taxes, duties, or fees that may apply to your use of the Service based on your location or circumstances.

5.1. Content Responsibility. You are solely responsible for all User Content you submit and for the accuracy, legality, appropriateness, and completeness of all Generated Documents. You must ensure that your User Content does not violate these Terms or any applicable laws.

5.2. Professional Responsibility. The Service is a tool to assist in creating health and safety documentation. You acknowledge that:

• a) You are responsible for reviewing and validating all Generated Documents for accuracy and suitability
• b) Generated Documents must be customised and verified for your specific circumstances
• c) You should seek professional health and safety advice where appropriate
• d) Final responsibility for health and safety compliance remains with you

5.3. Prohibited Uses. You agree not to use the Service to:

• a) Upload or transmit any content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• b) Violate any applicable laws, regulations, or third-party rights, including health and safety regulations, intellectual property rights, or privacy rights
• c) Attempt to reverse engineer, decompile, disassemble, or otherwise discover the source code or underlying algorithms of the Service
• d) Resell, distribute, sublicense, or use the Service for the benefit of any third party without our express written consent
• e) Introduce or upload any viruses, malware, or other malicious software
• f) Attempt to gain unauthorised access to the Service, other users' accounts, or our systems
• g) Use the Service in any way that could damage, disable, overburden, or impair our servers or networks
• h) Create false or misleading health and safety documentation
• i) Use automated means (such as bots or scrapers) to access the Service without our permission

5.4. Compliance. You must use the Service in compliance with all applicable laws and regulations, including but not limited to health and safety legislation, data protection laws, and employment laws.

6.1. Our Intellectual Property. The Service, including its software, code, algorithms, platforms, text, graphics, logos, user interface, design, and underlying templates, are the exclusive property of the Company and its licensors, protected by copyright, trademark, patent, trade secret, and other intellectual property laws. These Terms do not grant you any rights to our Intellectual Property Rights except for the limited license specified in Section 3.

6.2. Your Intellectual Property. You retain all ownership rights to your User Content and the final Generated Documents that you create using the Service. However, by submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, transferable license (with the right to sublicense) to use, reproduce, distribute, modify, adapt, publicly display, and publicly perform your User Content solely for the purposes of:

• a) Operating, providing, maintaining, and improving the Service
• b) Providing customer support and technical assistance
• c) Ensuring security and preventing fraud or abuse
• d) Complying with legal obligations

6.3. Anonymised Data. We may collect, use, and analyse anonymised and aggregated data derived from your use of the Service for our legitimate business purposes, including analytics, service improvement, research and development, and marketing. Such data will not identify you or any individual and will be used in compliance with applicable data protection laws.

6.4. Feedback. Any feedback, suggestions, or ideas you provide about the Service become our property and may be used to improve the Service without compensation to you.

6.5. Third-Party Content. The Service may include content or links to third-party materials. We do not claim ownership of such content and are not responsible for its accuracy or availability.

7.1. Service Provided "As Is." THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND UNINTERRUPTED USE.

7.2. Professional Tool Disclaimer. THE SERVICE IS A SOFTWARE TOOL DESIGNED TO ASSIST IN CREATING HEALTH AND SAFETY DOCUMENTATION AND IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH AND SAFETY ADVICE, CONSULTATION, OR SERVICES. WHILE THE SERVICE IS DESIGNED TO HELP CREATE DOCUMENTATION THAT MAY SUPPORT COMPLIANCE EFFORTS, THE COMPANY DOES NOT WARRANT THAT:

• a) THE SERVICE OR ANY GENERATED DOCUMENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR ERROR-FREE
• b) ANY GENERATED DOCUMENT WILL BE COMPLIANT WITH ALL APPLICABLE HEALTH AND SAFETY LAWS AND REGULATIONS
• c) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS
• d) THE SERVICE WILL BE AVAILABLE AT ALL TIMES OR FREE FROM INTERRUPTIONS

7.3. User Responsibility. YOU ACKNOWLEDGE AND AGREE THAT:

• a) YOU ARE SOLELY RESPONSIBLE FOR REVIEWING, VERIFYING, AND VALIDATING ANY GENERATED DOCUMENT BEFORE USE
• b) YOU MUST ENSURE THAT ANY GENERATED DOCUMENT IS APPROPRIATE AND SUITABLE FOR YOUR SPECIFIC CIRCUMSTANCES, WORKPLACE, AND ACTIVITIES
• c) YOU ARE RESPONSIBLE FOR ENSURING YOUR OWN COMPLIANCE WITH ALL APPLICABLE HEALTH AND SAFETY LAWS AND REGULATIONS
• d) ANY RELIANCE ON THE SERVICE OR GENERATED DOCUMENTS IS ENTIRELY AT YOUR OWN RISK

7.4. Third-Party Services. THE SERVICE MAY INTEGRATE WITH OR RELY ON THIRD-PARTY SERVICES. WE DISCLAIM ALL WARRANTIES REGARDING SUCH THIRD-PARTY SERVICES AND ARE NOT RESPONSIBLE FOR THEIR PERFORMANCE, AVAILABILITY, OR CONTENT.

8.1. Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION:

• a) LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
• b) LOSS OF DATA OR INFORMATION
• c) LOSS OF USE, GOODWILL, OR REPUTATION
• d) BUSINESS INTERRUPTION OR OPERATIONAL DELAYS
• e) COST OF SUBSTITUTE GOODS OR SERVICES
• f) PERSONAL INJURY OR PROPERTY DAMAGE
• g) REGULATORY FINES OR PENALTIES

WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2. Limitation of Total Liability. IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EXCEED THE GREATER OF:

• a) THE TOTAL FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• b) ONE HUNDRED POUNDS STERLING (£100)

8.3. UK Consumer Rights. IF YOU ARE A CONSUMER LOCATED IN THE UNITED KINGDOM, NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS UNDER THE CONSUMER RIGHTS ACT 2015 OR OTHER APPLICABLE CONSUMER PROTECTION LEGISLATION. WHERE THE SERVICE FAILS TO CONFORM TO THE CONTRACT OR IS NOT AS DESCRIBED, YOU MAY BE ENTITLED TO REMEDIES INCLUDING REPAIR, REPLACEMENT, PRICE REDUCTION, OR REFUND AS PROVIDED BY LAW.

8.4. Essential Purpose. THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THESE LIMITATIONS ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE COMPANY AND YOU.

9.1. Your Indemnification Obligations. You agree to defend, indemnify, and hold harmless the Company, its subsidiaries, affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees and expenses) arising from or relating to:

• a) Your use of or access to the Service
• b) Your User Content or any Generated Documents you create
• c) Your violation of these Terms or any applicable law or regulation
• d) Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights
• e) Your negligent acts or omissions in connection with the Service
• f) Any health and safety incidents, accidents, or regulatory violations relating to your use of Generated Documents
• g) Any false, inaccurate, or misleading information you provide

9.2. Procedure. We will notify you of any claim subject to indemnification, and you will have the right to control the defense and settlement of such claim, provided that you may not settle any claim that imposes liability on us without our prior written consent.

9.3. Cooperation. We will provide reasonable cooperation in the defense of any claim subject to your indemnification obligations.

10.1. Term. These Terms commence when you first access or use the Service and will remain in full force and effect while you use the Service or maintain an account with us.

10.2. Termination by You. You may terminate your account and cancel your Subscription at any time through your account settings or by contacting customer support. Cancellation will be effective at the end of your current billing period. You will continue to have access to the Service until the end of your paid subscription period, but no refund will be provided for any unused portion of your Subscription term, except as required by applicable consumer protection laws.

10.3. Termination by Us. We may suspend or terminate your account and access to the Service immediately, with or without notice, for any reason, including if we reasonably believe that you have:

• a) Violated these Terms or our Privacy Policy
• b) Failed to pay applicable Fees when due
• c) Used the Service in a manner that could damage our reputation or violate applicable laws
• d) Been inactive for an extended period

10.4. Effect of Termination. Upon termination of your account:

• a) Your right to access and use the Service will immediately cease
• b) We may delete your account and all associated User Content, subject to our data retention policies
• c) You will remain liable for all Fees incurred up to the termination date
• d) All provisions of these Terms that by their nature should survive termination will continue in effect

10.5. Data Export. Prior to termination, you may export your User Content and Generated Documents through the Service's export functionality, if available. After termination, we are not obligated to provide access to or return any User Content.

10.6. Survival. The following sections shall survive termination: Sections 6 (Intellectual Property Rights), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 13 (Governing Law and Dispute Resolution), and 14 (General Provisions).

11.1. Right to Modify. We reserve the right to modify these Terms at any time in our sole discretion. We will provide notice of material changes by:

• a) Posting the updated Terms on our website with a new "Last Updated" date
• b) Sending you an email notification to the address associated with your account
• c) Displaying a prominent notice on the Service

11.2. Effective Date. Changes to these Terms will become effective thirty (30) days after we provide notice, except for changes that are required by law, which may become effective immediately.

11.3. Acceptance. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and may terminate your account.

11.4. Most Current Version. The most current version of these Terms will always be available on our website. We encourage you to review these Terms periodically.

12.1. Privacy Policy. Your privacy is important to us. Our collection, use, and protection of personal information in connection with the Service is described in our Privacy Policy, which is incorporated by reference into these Terms and forms part of this agreement.

12.2. Data Processing. By using the Service, you consent to the collection, use, and processing of your information as described in our Privacy Policy and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

12.3. Data Security. We implement appropriate technical and organisational measures to protect your personal information, but you acknowledge that no method of transmission or storage is completely secure.

12.4. Data Subject Rights. If you are located in the UK or EEA, you have certain rights regarding your personal data as described in our Privacy Policy, including rights of access, rectification, erasure, and data portability.

13.1. Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

13.2. Jurisdiction. Any disputes, claims, or causes of action arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales. You and the Company irrevocably consent to the jurisdiction of such courts and waive any objection to venue in such courts.

13.3. Consumer Rights. If you are a consumer located in the UK or EEA, this choice of law and jurisdiction does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence.

13.4. Alternative Dispute Resolution. Before initiating formal legal proceedings, we encourage you to contact us directly to seek an informal resolution of any dispute. We are committed to working with you to resolve any concerns about the Service.

14.1. Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and the Company concerning the Service and supersede all prior or contemporaneous communications and proposals.

14.2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

14.3. Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

14.4. Assignment. You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any third party at our sole discretion, including in connection with a merger, acquisition, reorganisation, or sale of assets.

14.5. Notices. All notices required or permitted under these Terms must be in writing and will be deemed given when:

• a) Delivered by email to the email address associated with your account (for notices to you)
• b) Posted on our website or through the Service

14.6. Force Majeure. Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14.7. Relationship of the Parties. These Terms do not create any partnership, joint venture, employment, or agency relationship between you and the Company. You are an independent contractor in your use of the Service.

14.8. English Language. These Terms are written in English, and any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

15.1. Third-Party Services. The Service may integrate with or provide access to third-party services, websites, applications, or content ("Third-Party Services"). Your use of any Third-Party Services is subject to their respective terms of service and privacy policies, and we are not responsible for examining or evaluating such Third-Party Services.

15.2. No Endorsement. We do not endorse, warrant, or assume responsibility for any Third-Party Services or their availability, accuracy, content, or performance. Any dealings between you and third parties are solely between you and such third parties.

15.3. Changes to Third-Party Services. Third-Party Services may change their terms, functionality, or availability at any time, which may affect the operation of our Service. We are not liable for any such changes or their impact on your use of the Service.

16.1. Health and Safety Compliance. While the Service is designed to assist with health and safety documentation that may support compliance efforts, you acknowledge that:

• a) Legal requirements vary by industry, location, and specific circumstances
• b) Generated Documents must be reviewed and customised for your specific situation
• c) Professional health and safety consultation may be necessary for complex situations
• d) Final responsibility for compliance remains with you

16.2. Industry-Specific Requirements. Certain industries may have specific health and safety requirements not covered by standard Generated Documents. You are responsible for identifying and addressing any industry-specific requirements applicable to your operations.

16.3. Updates to Legislation. Health and safety legislation may change over time. While we strive to keep our Service current with applicable laws, you are responsible for ensuring ongoing compliance with the most current legal requirements.